Privacy Policy

At Surprise H, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the **Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect personal information such as:

  • Your name

  • Email address

  • Phone number

  • Company or project details (if you contact us about representation)

  • Information you provide through contact forms, email, or newsletter sign-up

  • Website usage data via tools like Google Analytics (e.g. IP address, browser type)

2. How we collect your information

We collect information when you:

  • Fill out a contact or submission form on our website

  • Subscribe to our mailing list or newsletter

  • Contact us via email or other direct communications

  • Interact with our website through cookies and analytics tools

3. Why we collect your information

We collect your information to:

  • Respond to enquiries or project submissions

  • Communicate with you about our services or updates

  • Understand how users interact with our website and improve our content

  • Comply with legal and regulatory obligations

4. Disclosure of your information

We will never sell your personal information. We may share it with trusted service providers (e.g. web hosting, email platforms, analytics providers) only when necessary to operate our website and business.

We may also disclose your information if required by law or if necessary to protect our legal rights.

5. How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data is stored securely, and access is limited to authorised personnel only.

6. Cookies and website tracking

We may use cookies and third-party tools (like Google Analytics) to understand how visitors use our site. This helps us improve performance and user experience. You can choose to disable cookies in your browser settings if you prefer.

7. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Please contact us at [insert contact email] to make a request.

8. Contact us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: surprisehfilms@gmail.com